Worksuite uses secure login links — a magic link sent to your email that lets you log in without a password. If that link isn't working, there are a few common reasons and easy fixes.
How Login Links Work
When you request a login link, Worksuite sends a unique login link to your email address. Click it and you're logged in immediately — no password required. Each link works for a limited time (24 hours, unless your workspace uses a different setting). Depending on your client's settings, a link may work only once.
Login links expire after a set period defined by your workspace. If the link has expired, request a new one from the login page.
Common Reasons a Login Link Stops Working
The link has expired
This is the most common reason. Login links are time-limited. If you didn't click it quickly enough, it's no longer valid. Go back to the Worksuite login page and request a fresh link.
If you open an expired link, you'll see 'The link from your email has expired.' Click Request a new link and we'll email you a fresh one.
The link was already used
Each link, depending on your client, might be one-time-use only. If you clicked it once (or it was opened automatically by a mail scanner), it's been consumed. Request a new one.
You can't find the email
- Check your Spam or Junk folder.
- Check Promotions if you use Gmail.
- Make sure you entered the right email address on the login page. Worksuite only sends the link to the address on your account.
- Wait 2–3 minutes — delivery delays can happen.
The link gives an error when clicked
Try copying the full link and pasting it directly into your browser's address bar rather than clicking it in your email client. Some email apps or security tools modify or break URLs.
I don't see an option to request a secure login link
Your client may have turned off secure login links. Click Setup password (or Reset password) on the login page to create a password, then log in with your email and password.
How to Request a New Login Link
- Go to the Worksuite login page.
- Click Email me a secure login, enter your email address and click Send.
- Check your inbox (and Spam folder) for the new email.
- Click the link promptly — don't leave it sitting in your inbox.
Still Can't Get In? Switch to Password Login
If login links consistently cause problems, you can set up a password as an alternative. Password login is more reliable if your email is slow to deliver or if you share a device with others.
- On the Worksuite login page, click Reset password (on some workspaces it's called Setup password).
- Enter your email address. You'll receive an email with a link to create your password.
- Set a strong, unique password and save it somewhere safe.
- Going forward, enter your email and password on the login page and click Login.
If you're already logged in, go to Settings > Account and click Set password.
Once you set up a password, you can log in with either method. Two-Factor Authentication (2FA) works with password login only, and it isn't available in workspaces that use secure login links. For details, see 2 Factor Authentication (2FA).
Support/Resources
Still have questions about logging in? Click Support in the bottom-left corner of Worksuite to contact our Support team, or email support@worksuite.com. Include the email address you log in with and a short description of what you see.
For questions about your work, projects or rates, message your client from Messages in Worksuite.