Having trouble with Worksuite? We've got you covered. Most platform issues can be fixed with the steps below. This guide walks you through the most common problems freelancers face—and how to fix them yourself.

Table of Contents

Before You Troubleshoot

Let's start with the fundamentals. These checks solve most issues.

Supported Browsers

Worksuite works best on modern, up-to-date browsers. We officially support:

  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Microsoft Edge (latest version)
  • Safari (latest version)

If you're using an older browser or a less common one, that might be the culprit. Update your browser to the latest version and try again.

Clear Your Browser Cache

Your browser saves website data to load pages faster. Sometimes this cached data can cause conflicts. Here's how to clear it:

  1. Open your browser settings (usually three dots or lines in the top right)
  2. Look for History or Privacy
  3. Select Clear Browsing Data or Clear Cache
  4. Choose the time range All Time
  5. Check the boxes for Cookies and Cached Images and Files
  6. Click Clear Data
  7. Refresh Worksuite and log back in
Note: Clearing your cache will log you out of most websites. Have your password ready, or request a new secure login link from the login page.

Disable Browser Extensions

Browser extensions (like ad blockers, password managers, or VPNs) can sometimes interfere with Worksuite. If you suspect an extension is causing trouble:

  1. Open your browser settings
  2. Go to Extensions or Add-ons
  3. Temporarily disable all extensions
  4. Refresh Worksuite and test the feature
  5. If it works, re-enable extensions one at a time to find the culprit
Pro tip: Use incognito or private browsing mode (no extensions enabled by default) to test whether an extension is the problem.

Page Not Loading or Displaying Incorrectly

If a Worksuite page won't load or looks broken, try these steps in order:

Step 1: Refresh the Page

A refresh often fixes a page that won't load. Press Ctrl + R (Windows) or Cmd + R (Mac), or click the refresh button in your browser's address bar.

Step 2: Hard Refresh Your Browser

A hard refresh clears cached files and reloads everything fresh:

  • Windows: Press Ctrl + Shift + R
  • Mac: Press Cmd + Shift + R in Chrome, Firefox or Edge. In Safari, clear your cache (Step 3) instead.

Step 3: Clear Your Cache Completely

Follow the cache-clearing steps under "Before You Troubleshoot" above. Then log back in to Worksuite.

Step 4: Try Incognito or Private Browsing

Incognito mode disables extensions and uses a fresh cache. This tells us if the problem is browser-related or something else:

  1. Open a new incognito or private window: Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac). In Firefox, use Ctrl + Shift + P (Windows) or Cmd + Shift + P (Mac).
  2. Visit Worksuite and log in
  3. Try the action that was failing

If it works in incognito, the issue is likely an extension or cached data. If it still doesn't work, it might be a browser compatibility issue.

Step 5: Try a Different Browser

Try Chrome, Firefox, Edge, or Safari on a Mac (whichever you don't normally use) and test Worksuite there. If it works in another browser, your original browser needs updating or has a deeper issue.

Buttons or Features Not Responding

If buttons don't click, forms won't submit, or features seem frozen, here's what to check:

JavaScript May Be Disabled

Worksuite requires JavaScript to function. Most browsers enable it by default, but it's worth checking:

  1. In Chrome: Go to Settings → Privacy and Security → Site Settings → JavaScript and make sure it's Allowed
  2. In Firefox: Type about:config in the address bar, search for javascript.enabled, and ensure it's set to true
  3. In Edge: Open Settings, type JavaScript in the settings search box, and make sure it's allowed
  4. In Safari: Go to Safari → Settings → Security and check Enable JavaScript
If Worksuite is in your browser's "blocked" list for JavaScript, you'll need to add it to the allowed list.

Extension Conflicts

Ad blockers and other extensions can block buttons or form elements. Disable your extensions (see "Before You Troubleshoot") and try again.

Browser Outdated

Older browsers don't support all the modern code that powers Worksuite. Make sure you're on the latest version of your browser.

Still Not Working?

Try the steps in Page Not Loading or Displaying Incorrectly.

Slow Performance

Is Worksuite running slow? Let's speed things up.

Check Your Internet Connection

A weak or unstable internet connection is often the culprit. Run a speed test at speedtest.net. If your speed is lower, try moving closer to your router or restarting it.

Close Unnecessary Browser Tabs

Each open tab uses memory and bandwidth. Close any tabs you're not actively using, especially video or streaming sites. This frees up resources for Worksuite.

Clear Your Browser Data

Cached data and cookies can slow things down over time. Follow the cache-clearing steps under "Before You Troubleshoot."

Turn Off Extensions That Slow Pages

Some extensions (especially ad blockers) can slow page load times. Temporarily disable them to see if performance improves.

Try a Different Device or Network

If Worksuite is fast on another device or network (like your phone on mobile data), the slowness might be specific to your computer or WiFi.

Note: It's normal for Worksuite to take a few seconds to load the first time you visit. Subsequent page loads should be much faster.

Understanding Error Messages

Error messages can feel cryptic, but they're actually helpful clues. Here's what to do when you see one:

Read the Message Carefully

Most error messages tell you exactly what went wrong. For example:

Try These First

  1. Refresh the page
  2. Clear your browser cache
  3. Check your internet connection
  4. Log out and log back in
  5. Try incognito mode or a different browser

Screenshot the Error

If the error persists, take a screenshot showing the exact message. This helps our Support team diagnose the problem faster. Include:

  • The full error message (word for word)
  • The page or feature you were using
  • What you were trying to do
  • Your browser and device type
Tip: Use Print Screen (Windows) or Shift + Cmd + 3 (Mac) to capture a screenshot, then paste it into an email or support ticket.

Mobile Issues

Worksuite is designed to work on mobile devices, but the experience is optimized for desktop. Here's what you should know:

Responsive Design

The Worksuite interface adapts to smaller screens, but some features and layouts work better on a larger display. If you're having trouble on mobile, try switching to a desktop or laptop computer.

Full Features on Desktop

For best results—especially when managing projects, uploading files, or using advanced features—use Worksuite on a desktop or laptop. Mobile is great for checking messages and quick updates, but the full platform shines on a bigger screen.

Mobile Troubleshooting

If Worksuite is slow or buggy on your phone or tablet:

  1. Refresh the browser
  2. Close other apps running in the background
  3. Restart your device
  4. Make sure you have a stable WiFi or data connection
  5. Clear your mobile browser's cache (settings vary by device)
Note: If an issue only happens on mobile, it's likely a display or responsiveness issue. The same task may work fine on desktop.

The Support button isn't shown on phones. To contact Support from mobile, email support@worksuite.com.

How to Report a Bug to Worksuite

If you've tried everything above and the issue persists, we want to hear about it. Here's how to report a bug so we can fix it:

What Information to Include

The more details you provide, the faster we can resolve the issue. Always include:

  • Browser: Chrome, Firefox, Edge, or Safari? (Include the version number)
  • Device: Windows, Mac, iOS, or Android?
  • What you were doing: Step-by-step actions that led to the problem
  • What went wrong: Describe the error or unexpected behavior
  • Screenshot: A picture of the problem (especially helpful for error messages or display issues)
  • When it happened: Approximate time and date
  • Does it happen every time? Always, sometimes, or only once?
Pro tip: Include "I've tried clearing my cache, disabling extensions, and testing in a different browser" to show you've already troubleshot the issue. This helps us focus on the real problem.

How to Submit Your Report

Contact our Support team with all the information above. We'll investigate and get back to you as soon as we can.

Support/Resources

Still have questions about fixing a platform issue? Click Support in the bottom-left corner of Worksuite to contact our Support team, or email support@worksuite.com.

For questions about your work, projects or rates, message your client from Messages in Worksuite.