Enhance Security with Two-Factor Authentication in Worksuite


At Worksuite, we prioritize the security of your data and transactions. That's why we offer Two-Factor Authentication (2FA), an extra layer of protection to safeguard your account from unauthorized access. But how does it work? Let's walk you through the process.


Note: your client can set-up 2FA to be either Optional or Mandatory. By default it's optional.

Please note that SMS is not an option for 2FA. You must install an app either the mobile app or desktop version.



TABLE OF CONTENTS





How It Works


If you're an existing user and it's Optional

  • You'll be asked upon login to Set-Up a password


  • You'll receive a set-up password email.

  • Once you have set-up the password, log into your account.

  • Click on Settings, the gear icon on the lower-left side of the screen.

  • Click on Account on the left-side menu, then on "Add a Two-Factor Authentication method"




You're an existing user and it's Mandatory


  • You'll be asked upon login to Set-Up a password.


  • You'll receive a set-up password email.

  • Once you have set-up the password log into your account.

  • You'll be asked to set-up the 2FA. See below for the instructions "How to set-up 2FA".

  • You can now log in.



How to set-up the 2FA


Install an Authenticator App: As a Worksuite user, you'll be prompted to install any authenticator app of your choice, whether it's Google Auth, Microsoft Auth, or any other app compliant with the OATH-TOTP standard.


Connect with Worksuite: Once you have your authenticator app installed, you'll need to connect it with Worksuite by scanning the generated QR code.


Enter Verification Code: After scanning the QR code, your authenticator app will generate a unique 6-digit code. Enter this code into Worksuite to complete the setup.



Note: most authenticator apps have both a mobile and desktop version. Feel free to use the version most convenient for you!



For any further assistance or inquiries, contact our support team via [email protected] or click the Support widget button on the lower-left side of the login page or within your profile. Stay secure, stay productive with Worksuite!