Two-factor authentication (2FA) adds an extra layer of security to your Worksuite account by requiring both your password and a time-based code from an authenticator app every time you log in. This guide covers how to set it up, how to use it, and what to do if something goes wrong.

2FA only works with password login — it cannot be used with secure login links. If you're currently using login links, you'll need to set up a password first before enabling 2FA.

What You'll Need

Before setting up 2FA, make sure you have:

  • A password set up on your Worksuite account. If you don't have one yet, go to the login page and click Set Up Password.
  • An authenticator app installed on your phone — Google Authenticator, Microsoft Authenticator, or Authy all work.
How authenticator apps work: They generate time-based 6-digit codes that refresh every 30 seconds. They work offline — just open the app and read the current code when prompted.

Setting Up 2FA

If 2FA is optional for your workspace

  1. Log in to Worksuite with your email and password.
  2. Go to Settings → Account and click Set Up 2FA.
  3. Open your authenticator app and scan the QR code displayed on your screen.
  4. Enter the 6-digit code from the app to confirm setup.
  5. Done — 2FA is now active on your account.


If 2FA is required by your workspace

You'll be prompted to set up 2FA automatically on your first login after creating your password. Follow the same steps above — you won't be able to access your account until 2FA is configured.

Logging In with 2FA

  1. Go to the Worksuite login page and enter your email and password.
  2. When prompted, open your authenticator app and find the 6-digit code for Worksuite.
  3. Enter the code on the login screen and click Verify.
Codes expire every 30 seconds. If your code is rejected, wait for the next one to generate and try again.

Troubleshooting 2FA Issues

My 2FA code keeps getting rejected

Your phone's clock may be out of sync. Go to your phone's Settings and make sure date and time are set to Automatic (network time). This is the most common cause of 2FA failures.

I lost my phone or changed devices

Contact Worksuite Support at support@worksuite.com to reset your 2FA. Be ready to verify your identity — the team may ask for your phone number, address, last payment amount, or most recent task worked on.

I deleted my authenticator app by accident

If you no longer have access to your codes, contact Support for a 2FA reset. Without the app, there is no other way to generate your login codes.

Your authenticator app is the key to your account once 2FA is enabled. If you switch phones, make sure to transfer or re-add your Worksuite account in the new authenticator app before logging out of the old device.

Support / Resources

Need help with 2FA setup or access?

Click the Support button in the bottom left of your Worksuite dashboard, or reach out to support@worksuite.com.