In the spirit of continuous improvement, Worksuite is launching several enhancements to our Bank Details Form, where we securely collect your bank account information for the purposes of processing the compensation you have earned for the work you have performed for your client.


Better beneficiary data collection upfront means fewer payments on hold to collect it reactively, streamlining delivery to your account.


FAQ


TABLE OF CONTENTS


What are the new features of the Bank Details Form?


We are collecting the following information for the first time for all bank account countries:

  • Account Holder Type: Individual / Corporate
  • Account Type: Checking / Savings


The following beneficiary information for particular countries was previously optional and is now mandatory to avoid payments being held to collect it reactively and on a case-by-case basis:

  • Brazil, Colombia, Costa Rica, Dominican Republic, and Guatemala: Contact Name, Contact Phone Number, Contact Email, Tax ID
  • South Korea: Contact Name, Contact Phone Number, Contact Email
  • Argentina and Chile: Contact Name, Contact Phone Number, Tax ID
  • Algeria, Egypt, and Ethiopia: Contact Name, Contact Phone Number
  • Paraguay: Contact Name, Tax ID
  • Azerbaijan and Honduras: Tax ID


Why didn't I need to enter this information before?


Not every payment requires this specific beneficiary information, while those that do are impacted by delivery delays when the information required is collected after payments are already in progress.


We want every payment recipient to experience streamlined and timely delivery.


What happens if I don't update my bank account details in the new form?


Nothing yet as we are allowing approximately two months for data collection.


By early June, your payment could be on hold while we request supplementary beneficiary information from you.


For your benefit, we want to circumvent this scenario and encourage you to complete the updated form as soon as you become aware it is available.


For the following new entries, if we have not received your input by early June, and to avoid delayed payments, we will presume the entries should be "Individual" and "Checking" respectively; however, your accurate data submission is optimal for smooth payment delivery:

  • Account Holder Type: Individual / Corporate
  • Account Type: Checking / Savings


For the following newly mandatory entries, nothing will change (*) as payments are already disrupted by not collecting this information in advance: 

  • Brazil, Colombia, Costa Rica, Dominican Republic, and Guatemala: Contact Name, Contact Phone Number, Contact Email, Tax ID
  • South Korea: Contact Name, Contact Phone Number, Contact Email
  • Argentina and Chile: Contact Name, Contact Phone Number, Tax ID
  • Algeria, Egypt, and Ethiopia: Contact Name, Contact Phone Number
  • Paraguay: Contact Name, Tax ID
  • Azerbaijan and Honduras: Tax ID


*With the exception of USD to Brazil, which was not previously subject to providing contact information and Tax ID, and they will now be required.


What does Account Type mean?


If your account is not specifically designated as a Savings account, please default your response to Checking.


Why do I have to provide my Tax ID number?


The above-listed countries require this information to be included in payment transactions that are processed to accounts there.


I already entered my Tax ID in the Tax Information form.


When we process your payments, we combine all the information in your invoices with all the information in your bank details, while the tax information form achieves independent goals. Thank you for ensuring your tax information is populated in each form.


My contact information is the same as in my profile.


When we process your payments, we combine all the information in your invoices with all the information in your bank details, while your profile may or may not contain the required information, depending on the information requested there by your client. Thank you for ensuring your contact information is populated in the Bank Details Form.


I updated my bank details – are they OK now?


While we cannot confirm the accuracy of your submission, our form validates your information in real-time against the expected format of each entry.


When our form accepts your submission, you will see a blue confirmation:


Questions & Support


For any questions related to your bank details, please contact our Help Desk via the Support button on any page of your Worksuite profile or by submitting a New Support Ticket from the top of any page in this Help Center.