Some clients ask you to verify your identity before you start working with them. Worksuite uses Veriff, an identity verification service, to match your photo ID to a selfie. You do it from a stage in your Worksuite onboarding, and you don't need a separate link from anyone.
Not every client asks for identity verification. If your onboarding doesn't include an identity check, your client doesn't need one and there's nothing for you to do.TABLE OF CONTENTS
- What you need
- Verify your identity
- What the stage can show
- If your verification session expired
- Troubleshooting
- Support/Resources
What you need
- A valid government-issued photo ID. Your client may ask for a specific type: Passport, ID Card, Residence Permit or Driver's License. The stage shows which one, or All document types if any of them is fine.
- A phone or computer with a working camera.
- A well-lit space, so your ID and face are clear in the photos.
Verify your identity
- Log in to Worksuite. On your dashboard, click Continue or Start stage to open your onboarding.
- Go to the identity verification stage. It shows the type of ID your client accepts and a Start verification button.
- Click Start verification. Veriff opens on the same page.
- Follow Veriff's steps to photograph your ID and take a selfie. Keep all four corners of your ID in the frame and avoid glare.
- When you finish, the stage shows Submitted. If it still shows Start verification, wait a moment and reload the page.
- Click Save changes (or Submit, if that's the button you see) to finish the stage.
Your part is done. Veriff finishes its check in the background, and your client sees the result.
Emails about this step take you to your onboarding in Worksuite, not straight to Veriff.
What the stage can show
| What you see | What it means | What to do |
|---|---|---|
| Start verification button | You haven't started yet, or you started and didn't finish. | Click it to start, or to continue your session. |
| Submitted | Veriff has your photos and is checking them. | Save the stage if you haven't already. |
| Approved | Veriff has confirmed your identity. | Save the stage if you haven't already. |
| Re-start verification button | Veriff needs new photos, for example because an image was blurry. | Click it and repeat the steps. Worksuite also emails you a reminder. |
| Review | Veriff needs to look at your verification more closely. You can't save the stage yet. | If it stays in Review, contact Worksuite Support. |
| Declined | Veriff couldn't verify your identity. Your client sees this result. | Contact Worksuite Support to ask about next steps. |
If your verification session expired
Each verification session lasts 7 days. If yours expired, go back to the identity verification stage and click Start verification. Worksuite starts a new session for you automatically. You don't need to ask anyone for a new link.
If you started but didn't finish, and your session hasn't expired, click Start verification again to continue the same session.
Troubleshooting
The camera isn't working
Your browser and your device both need to allow camera access.
- Allow camera access in your browser's site settings.
- Allow camera access for that browser in your phone or computer settings.
- Reload the page and click Start verification again.
If it still doesn't work, switch to Chrome or Safari, or try another device.
The verification won't load
If you see "We couldn't load the verification.", click Retry. If that doesn't help, check your internet connection, reload the page, or try Chrome or Safari on another device.
Veriff keeps asking for new photos
Veriff asks again when it can't read your ID or match it to your selfie. Before you try again:
- Use a well-lit area with no shadows on your ID or face.
- Keep all four corners of your ID visible in the frame.
- Remove glasses or a hat for the selfie if Veriff asks you to.
If Veriff keeps asking for new photos after several tries, contact Worksuite Support.
I can't save the stage
The save button turns on once the stage shows Submitted, Approved or Declined. If the stage shows one of these and you still can't save, or there's no Start verification button and no status at all, contact Worksuite Support.
When you contact Support, include your full name, the email address you use for Worksuite, your client's name, and the status the stage shows. That helps us check your verification faster.
Support/Resources
Still have questions about identity verification? Click Support in the bottom-left corner of Worksuite to contact our Support team, or email support@worksuite.com.
For questions about your work, projects or rates, message your client from Messages in Worksuite.