Your profile holds the details your client sees about you, and your account settings control how you log in. You can update both yourself from Settings, so your client always has your current details and you keep access to your account.

Your client decides which profile fields you see and which ones are required. Your client may also use different names for some fields.

TABLE OF CONTENTS

Update your profile

  1. Click the gear icon at the bottom of the left menu. Settings opens.
  2. Click Profile. The Account information page opens.
  3. Update the details you need.
  4. Click Save at the bottom of the page.

Your changes are saved to your profile. If a required field is empty, an error appears next to it. Fill it in and click Save again.

You can also reach this page from your dashboard: click Improve your profile on the My Profile card.

What you can update

Depending on what your client uses, the page includes:

  • Your photo and name at the top of the page.
  • Description: a short introduction about you.
  • Your titles: up to three titles that describe your experience.
  • Skills and services: the skills and services you offer.
  • Rates: your rates.
  • Extra sections your client added, with their own fields.
  • Your contact details: Email, Mobile phone number and Location.
  • Working hours preference and Social links.
The Email field under Your contact details is the address your client sees on your profile. To change the email address you use to log in, follow the steps in "Change your login email address" below.

Change your profile photo

  1. On the Profile page, click the photo area at the top. If you already have a photo, click Replace.
  2. Choose an image from your computer. Use a JPG, PNG or GIF file under 1 MB.
  3. Crop the image to a square and confirm.
  4. Click Save at the bottom of the page.

To take your photo off your profile, click Remove, then click Save.

Change your login email address

Your login email is the address you use to log in and where Worksuite sends your notifications.

  1. Open Settings and click Account.
  2. Under Email address, click Change email address.
  3. Enter your new address in New email address.
  4. Click Save changes.

You'll see "A confirmation email has been sent to your new email address." Open that email and click the confirmation link. Your login email changes only after you confirm. Worksuite then sends a notice to your old address.

Change or set your password

  1. Open Settings and click Account.
  2. Under Current password, click Reset password. If you've never set a password, this section is called Password and the link is Set password.

You'll see "A confirmation email with a reset link has been sent to your email address." Open the email and follow the link to choose your new password.

If you can't log in at all, click Reset password on the login page.

On the same Account page, you may also see:

  • Secure log in links: a switch that lets you log in from a link sent to your email, without typing your password. If you turn it off, you'll enter your email and password each time you log in.
  • Two-Factor Authentication: if your client's workspace offers it, click Add a Two-Factor Authentication method to protect your account with an authenticator app.

Delete your account

Important: Once your account is deleted, you can't access your Worksuite profile and your information is gone.

To delete your account, go to Settings → Account, click Delete your account, choose a Reason for leaving and click Delete. This sends a deletion request. You'll see a message that your account will be deleted within 2–3 business days. Your client may need to complete it, and unpaid invoices can hold it up. For more detail, see How to Close or Delete Your Account.

Troubleshooting

My photo won't upload

Keep the image under 1 MB and use a JPG, PNG or GIF file. If the upload still fails, try a different browser.

The confirmation email for my new address didn't arrive

  • Check the spam or promotions folder of your new inbox.
  • Make sure you typed the new address correctly.
  • Go back to Settings → Account and change the email address again. Each request sends a new link, and only the newest link works.

I can't find a field, or I can't edit it

Your client controls which fields appear on your profile. Message your client from Dashboard → Messages and ask them to add or change it.

My changes aren't saving

Look for an error message next to a field, fix it, and click Save again. If there's no error and your changes still don't save, refresh the page and try again, then contact Worksuite Support.

Support/Resources

Still have questions about updating your profile, email or password? Click Support in the bottom-left corner of Worksuite to contact our Support team, or email support@worksuite.com.

For questions about your work, projects or rates, message your client from Messages in Worksuite.