There are three ways to get back into your account, whether you use Single Sign-On (SSO), prefer a secure login link via email, or rely on a traditional password.

Your login page is unique to your company (for example, yourcompany.worksuite.com), so bookmark it. Don't forward Worksuite emails to anyone: the links in them can sign in whoever clicks them as you, and anything they do is recorded under your name.

TABLE OF CONTENTS

1. Single Sign-On (SSO)

If your company uses Single Sign-On (SSO) for Worksuite:

  • Navigate to the Worksuite login page.
  • At the top of the login page, click the Login with [your company's SSO] button (or Continue with Google, if your company uses Google).
  • Sign in with your company credentials if prompted.

You're logged in without a Worksuite password.

For those who prefer a secure login link sent directly to their email, Worksuite has you covered:

  • On the Worksuite login page, click Email me a secure login at the bottom. If you don't see this option, it isn't turned on for your company. Use Reset password (or Setup password) instead.
  • Enter your registered email address.
  • Click "Send."
  • Next, check your inbox for an email containing the secure login link. 

Click the link in the email to log in.

3. Traditional Password Reset

If you are using a password and need to reset it, here's what you should do:

  • On the Worksuite login page, click Reset password at the bottom (on some workspaces it's called Setup password).
  • Enter your email address and click Request reset link.
  • Check your email for a password reset link.
  • Click on the reset password link and follow the prompts to create a new password.

Now, you can use your updated password to log in to Worksuite.

Make sure to check all folders. You might have different folders like Spam / Focus / Promotions / Social / Updates. If you don't find it on the main inbox, it could be the email arrived at a different folder.

Still can't log in?

  • If you see "The link from your email has expired", click Request a new link.
  • If you sign in with SSO, contact your company's IT team to reset your password. Worksuite can't reset it.
  • Check that you're on your company's login page (for example, yourcompany.worksuite.com).
  • If you were invited recently, accept the invitation email first. A password reset doesn't let you log in until you do. For other causes, see Why Can't a Team Member Log In? Login Errors Explained.
  • Login links and reset emails go only to the login email on the account. If that address is out of date, see How to Change the Login Email for Your Talent or Team Members.
  • If you still can't log in, contact Worksuite Support.

Support/Resources

Still have questions about resetting your password? Click Support in the bottom-left corner of Worksuite to contact our Support team, or email support@worksuite.com. Including a link to the page you're on and a screenshot helps us answer faster.