The Record Expense Issue option can help you or your talent report problems with a specific payment, and alert our Worksuite Payment team so that we can work on a fast resolution!

This option is available to Worksuite admins and the affected talent, only when a payment is in Paid status.

As the payment issue is recorded by the talent, both admins and the Worksuite Payment team will receive a notification about the issue being reported.

On the other hand, when an admin records the issue, the talent is notified about the reported issue in their Payment module.

Talent/Workspace admins can provide a description of the problem while recording the issue. Doing so would help the investigation and its resolution.

Once it is recorded, a red alert sign will appear in the corresponding payment, indicating that there is an issue with it.

When the issue is resolved, admin/talent should resolve the issue on their end to know that all is well, and no further action is required by our Worksuite Payment team.

Support/Resources

Still have questions about flagging payment issues? Click Support in the bottom-left corner of Worksuite to contact our Support team, or email support@worksuite.com. Including a link to the page you're on and a screenshot helps us answer faster.