If you are expecting payment and have not yet received it, please review the information below.

Invoice Status

Payments are made based on invoice status. Read here to learn more about payment status types.

Banking information

In order to process your payments, your banking information must be entered and current in the system. 

The Bank Details, once completed, will look like this:

Please be sure to review your banking information from your Dashboard > Edit Profile > Bank Details or from your avatar on the bottom left corner > Settings. 

Verifying banking and tax information

This can be done from your dashboard by following the steps below:

1. Click on your avatar

2. Select the Settings option

3. From the sidebar navigation, select Bank details and/or Tax information to review what you entered and make changes as needed

If your client does not process their payments through our payment service, please contact the client directly for more information.