Talent ranking, ratings, and reviews help your team assess past performance.

Ranking, rating and reviewing talent

Note that Talent may also be referred to as partners, vendors, freelancers, contractors or a custom term determined by your account administrator. 

Ratings and reviews help you and your internal team evaluate what type of performance to expect from each talent. You can provide feedback on your own experiences or request it from other internal team members and even external clients based on their experiences. 

TABLE OF CONTENTS

Your talent will never see their rank, ratings, or reviews.

Ranking Talent

Ranking lets you compare talent and prioritize your best people.

Adding ranks to individual talent

  1. In the left menu, go to Index → All Partners (your workspace may use different names) and open the talent you want to rank.
  2. Click the medal icon at the top left of the profile, above the avatar.
  3. Select a rank, or Unranked to remove it. The rank is saved as soon as you select it.
  4. Return to your talent list, and the rank will appear in the upper left corner of the talent's tile.

Only admins can change a rank from a talent's profile.

Adding ranks to multiple talents

  1. On All Partners, select several talent by ticking the checkboxes in the upper left corner of their talent tiles
  2. Once you have selected all the talent you want to rank, click Rank partner at the top of the list (your workspace may use another word for partner).
  3. Choose the rank and click Apply. The selected talent will all show the rank you selected.

Editing and disabling rank terms

If the default terms "gold, silver, bronze, or blacklisted" don't fit your business, your account administrator can change them.

  1. Open Settings from the gear icon in the left menu.
  2. Select Partner ranking (your workspace may call it Talent ranking). Only admins can see this page.
  3. Click the Edit button

  1. Edit the terms to fit your needs or uncheck the checkboxes to disable any ranks. You can enable up to 4 ranks. If you disable a rank, talent who had it become unranked.
  2. Click Save changes.

Rating and Reviewing Talent

Each review gives you the opportunity to:

  • Add a text review
  • Tag related skills or services
  • Rate the talent based on 3 criteria
  • Give the talent an overall thumbs up or thumbs down based on your experience with them.
  • If the review is about a specific task (or request), you can link it to that work.
Tip: Adding more reviews from multiple users gives a well-rounded view of the talent's performance. Average ratings are based on all criteria ratings, and are displayed on the talent's tile.

Add a review to a talent's profile

  1. Navigate to the talent's profile 
  2. Scroll down to the "Reviews" section

  1. Enter your comments, rate them on Quality, Delivery and Value for money, and use Recommend to give them a general "thumbs up" or "thumbs down". If they have been invited to a task, you can associate the review with that work in the indicated field.
  2. Click the blue Post private review button to save your review.

Add a review directly from a task

When you mark a task as complete, you will have the option to leave your own review or request feedback from another individual. 

If you would like to provide feedback at a later time, follow the steps below:

  1. Navigate to the desired task
  2. In the ellipses dropdown menu, select the option to either leave a review or request feedback.

Request feedback

A feedback request can be sent via email to an internal team member or an external party that is not an internal Worksuite user.

Using this feature gives your clients the opportunity to provide honest feedback on talent performance, helping you know who to assign work to in the future. It also shows your clients you value their experiences and opinions!

To request feedback on a talent:

  1. Navigate to the desired talent profile
  2. Click the three dots below the talent's name and select Request feedback
  3. Enter either your teammate's name or the email address the request should be sent to
  4. Add optional text (this will be included in the request email)
  5. Click Send

The person you're requesting feedback from will then receive an email. 

If the email recipient does not have access to your Worksuite or the talent's profile, they will not be given any access. The only action they can take is to complete a feedback form.

Support/Resources

Still have questions about ranking and reviewing talent? Click Support in the bottom-left corner of Worksuite to contact our Support team, or email support@worksuite.com. Including a link to the page you're on and a screenshot helps us answer faster.