Talent ranking, ratings, and reviews help your team quickly assess past performance.

A Guide to Ranking, Rating, and Reviewing Candidates

Note that Talent may also be referred to as partners, vendors, freelancers, contractors or a custom term determined by your account administrator. 


Ratings and reviews help you and your internal team evaluate what type of performance to expect from each talent. You can provide feedback on your own experiences or request it from other internal team members and even external clients based on their experiences. 


TABLE OF CONTENTS


Your talent will never see their rank, ratings, or reviews.


Ranking Talent

Ranking allows you to compare candidates against each other and prioritize top talent. 


Adding ranks to individual talent

  1. From your Talent Directory tab, select the talent you would like to rank
  2. On the top menu, select rank talent.
  3. Select the desired rank from the dropdown menu then Apply.
  4. Return to your talent list, and the rank will appear in the upper left corner of the talent's tile.

Adding ranks to multiple talents

  1. From your talent tab, select multiple talents by clicking the checkboxes in the upper left corner of their talent tiles
  2. Once you have selected all the talent you want to rank, click the "Rank talent" icon at the top of your screen.
  3. Select the desired rank from the dropdown men and click apply. The selected talent will all show the rank you selected.

Editing and disabling rank terms

If the default terms "gold, silver, bronze, or blacklisted" don't fit your business, they can be easily changed by your account administrator.

  1. Go to Settings in the dropdown by your name.
  2. Select "Talent ranking" from the menu toward the top of your screen
  3. Click the Edit button


   4. Edit the terms to fit your needs or uncheck the checkboxes to disable any ranks

    5. Click "Save changes" to make your changes live

Rating and Reviewing Talent

Each review gives you the opportunity to:

  • Add a text review
  • Tag related skills or services
  • Rate the talent based on 3 criteria
  • Give the talent an overall thumbs up or thumbs down based on your experience with them.
  • If the review is related to a Request, you can indicate that association.
Tip: Adding more reviews from multiple users gives a well-rounded view of the talent's performance. Average ratings are based on all criteria ratings, and are displayed on the talent's tile.


Add a review to a talent's profile

  1. Navigate to the talent's profile 
  2. Scroll down to the "Reviews" section


 3. Enter your comments, rate them on the criteria listed, and give them a general "thumbs up" or "thumbs down" recommendation. If they have been invited to a task, you can associate the review with that work in the indicated field.
 4. Click the blue "Post private review" button to save your review


Add a review directly from a task

When you mark a task as complete, you will have the option to leave your own review or request feedback from another individual. 

If you would like to provide feedback at a later time, follow the steps below:

  1. Navigate to the desired task
  2. In the ellipses dropdown menu, select the option to either leave a review or request feedback.

Request feedback

A feedback request can be sent via email to an internal team member or an external party that is not an internal Worksuite user.


Using this feature gives your clients the opportunity to provide honest feedback on talent performance, helping you know who to assign work to in the future. It also shows your clients you value their experiences and opinions!


To request feedback on a talent:

  1. Navigate to the desired talent profile
  2. In the Actions menu, select Request feedback
  3. Enter either your teammate's name or the email address the request should be sent to
  4. Add optional text (this will be included in the request email)
  5. Click Send

The person you're requesting feedback from will then receive an email. 


If the email recipient does not have access to your Worksuite or the talent's profile, they will not be given any access. The only action they can take is to complete a feedback form.

Support/Resources


Have questions about Ranking, Rating and Reviewing your Talent?


Click the Support button in the bottom left to contact our amazing Support team or reach out to [email protected]