Effective Talent Communication in Worksuite

You can manage all aspects of your talent relationships directly from Worksuite! Messaging talent can be done within their profile, workflows, and opportunities they are working on, making it easy to review all communications within the platform.

Note that Talent may also be referred to as partners, vendors, freelancers, contractors or a custom term determined by you and your team

TABLE OF CONTENTS

Communications in Talent Profiles

Messaging can be done in talent profiles for a single talent or a group of talent for general messaging.

Send a message from a talent's profile

Here's how to send a message through Worksuite:

  1. Navigate to the desired talent's profile
  2. Select the "Messages" tab
  3. Enter your message and click the "enter" or "return" button on your device
  4. You will be notified when your talent sends you a response
  5. All your conversations with this talent are stored in their profile!

Talent get an email and can reply straight from it; replies are saved in their profile.

Additionally, you can send a custom message in bulk. This can be used to send your talent an update or a reminder.

  1. Go to Index > All Partners (your workspace may use different names).
  2. Select the specific talent by marking a check on the talent's tile
  3. Under the Actions bar, click on the dropdown option and select 'Send message'
  4. Enter the subject and content of your message
  5. Click Send

When you send a message to your external talent, they can respond directly from the email they will receive. Their reply will then be automatically sent to their profile.

Messages only go to talent who have registered. Talent with the status Not Invited or Pending, and archived talent, are skipped. If none of the talent you selected can receive messages, Send message doesn't appear.

Sending a Message in Workflows

You can message talent at any stage in a workflow, highlighting the specific area or stage your comment pertains to.

  1. Go to Workflows > Workflows and open the workflow.
  2. Click the talent's name, then select the Messages tab in the panel that opens.
Workflows are used throughout your Worksuite platform (ex. onboarding, opportunities, etc.). Messaging your talent follows the same functionality throughout.

Your talent will also be able to track conversations from their workflow dashboard:

Sending a Message in Tasks

Sending a message in tasks can be done by clicking into the task and selecting the messages tab:



Type your message and send it. The assigned talent gets an email and can reply in the task. You can't send a message while the task is a draft.

Support/Resources

Still have questions about in-app messaging? Click Support in the bottom-left corner of Worksuite to contact our Support team, or email support@worksuite.com. Including a link to the page you're on and a screenshot helps us answer faster.